The impact of user momentary emotional state on trust in a faulty chatbot

IRIS Research

Interchange Forum for Reflecting on Intelligent Systems

Project Focus

Assistive dialogue-oriented systems, so-called chatbots, have become increasingly prevalent in our daily lives. While some users trust such technology with sensible information, others hesitate to do so and refuse to rely on potential support. Existing human-technology trust approaches are still neglecting factors like users’ emotional states. That is why, we want to examine whether positive emotional states have an effect on trusting a faulty chatbot in a real-world setting.

Project Members

  • Tabea Berberena, Interchange Forum for Reflecting on Intelligent Systems | Scientific Coordinator of the Teaching and Learning Forum RISING | PhD Student in the SC SimTech focusing on trust in intelligent systems

Duration

2019 - 2025

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